ACR Electronics PowerWatch Especificações descarregar pdf (Página 94)

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 2002, ACR Systems Inc.

Page 94

3.4.8. Troubleshooting

This section deals with the most common problems one can expect when using ACR data loggers and TrendReader

Express. If you require assistance to topics not covered in this section, please contact our Technical Support Department.

ACR Systems Inc.

Customer Service Department

Unit 210, 12960-84th Avenue

Surrey, BC V3W 1K7

Canada

Tel: (604) 591-1128

Fax: (604) 591-2252

Toll Free: 1-800-663-7845 (Canada & U.S.)

E-mail: cu[email protected]

Web Site: www.acrsystems.com

Our Customer Service Representatives are available to assist you. Please contact us during normal business hours, 6:30

AM to 4:30 PM Pacific Standard Time.

3.4.8.1. Connecting the Nautilus

I think that I may be missing components for operating my Nautilus data logger.

To be sure that you have everything required for operating your Nautilus with TrendReader Express, please refer to the

outlined parts required in the What Do I Need section. If you discover that you require additional components, please call

ACR Technical Support for assistance.

My computer does not have a com port.

Check the back of your computer for another type of connector.

In some cases, your computer will not be equipped with a 9 pin communications port. Alternatively, it will have either a 25-

pin connector or a USB interface. In both cases, adapters will be necessary to operate your data logger. To learn more

about the required adapter for your computer, contact ACR Technical Support.

My computer does not detect the Nautilus Data Logger.

Is your IC-101 cable connected properly?

While the cable feels like it is securely fixed to the serial port, it may actually be loose. Double check the connection and

ensure that the IC-101 cable is screwed into the port and both sides of the wire lead are fully plugged into the logger and

the IC-101 cable.

Do you have a free com port available to read the Nautilus data logger?

Your modem, mouse and other devices like these, use communications ports, just like the Nautilus data logger.

Sometimes (especially in laptops) the resources for a free com port are quite limited. In cases like these, alternatives

include having your other devices operate under alternative com ports (ie 25 pin or USB terminals) or purchasing a

adapter that can convert the available port to a 9-pin configuration.

Alternatively, it is also possible to temporarily disable the conflicting device while operating Nautilus with TrendReader

Express.

I've done all of the above and I still can't communicate with my data logger.

Please contact Technical Support. They will help you with advanced troubleshooting and diagnosis of your equipment.

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